Refund policy

Refund Policy

We want you to be happy with your order. If something has gone wrong on our end, we will make it right.

What we refund

We will gladly issue a full refund if any of the following apply:

    •    You received the wrong item. The product delivered does not match what you ordered.
    •    You received the wrong size. The size delivered does not match the size on your order.
    •    The item arrived with a manufacturing defect. This includes rips or tears, staining, unfinished or unravelling seams, broken or missing zips, and faulty hardware.
    •    The item arrived damaged in transit.

In these cases you do not need to send the item back. Keep it, and we will refund you.

How to make a claim

Email us at magicalverseshop@gmail.com within 14 days of your order arriving, and include:

    1.    Your order number
    2.    Clear photographs of the issue — for a defect, please photograph the affected area up close and the whole item
    3.    A short description of what is wrong

We review every claim individually. Once the photographs confirm the issue, we will process your refund to your original payment method. Refunds typically appear within 5–10 business days depending on your bank.

What we do not accept

Outside of the situations listed above, all sales are final. We do not accept returns or offer refunds or exchanges for:

    •    Change of mind, or no longer wanting the item
    •    Ordering the wrong size — please check our size guide before ordering, and if you are between sizes, take the smaller one
    •    Colour appearing different to your screen — screens vary and slight variation is normal
    •    Normal wear, washing damage, or damage caused after delivery
    •    Items that have been worn, washed, altered or used

Because every item is made to order, we are not able to accept returns for these reasons.

Cancellations

Orders can be cancelled for a full refund within 12 hours of being placed, provided the order has not already entered production. Email us as soon as possible if you need to cancel.

Lost or undelivered orders

If tracking shows your order as delivered but you have not received it, please check with your household and neighbours first, then contact us. If an order is genuinely lost in transit, we will replace or refund it.

We are not able to refund orders returned to us because an incorrect or incomplete shipping address was provided at checkout. Please double-check your address before completing your order.

Questions

Email magicalverseshop@gmail.com and we will get back to you within 1–2 business days.